Last updated June 5, 2020
Delivery times may be longer than usual due to the COVID-19 pandemic across the globe. We will arrange shipment as soon as the delivery industry gets back to normal.
Do not use delivery addresses for buildings that may be closed due to the current provisions (e.g. schools).
For any questions, please contact our customer service via the pop-up window on the page.
Free shipping on any order.
Normally orders will ship within 2-7 business days of processing payment, unless particularly noted elsewhere on the website, at the time order is placed, or you receive an email notice that an item in your order has been delayed. Any expected delivery dates that may be given are only estimates. Orders can be delayed due to verification or the time the order has been placed. Orders may be delivered in separate shipments. All purchases through sanhoya.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon tender of the item to the carrier.
A complete and correct delivery address is essential. Once your order has been prepared for shipment or has shipped, we are unable to change the shipping address. If a package is returned to us due to an incorrect or incomplete address provided by you (the customer) or your agent, we will contact you immediately for a correction, and the package will be re-shipped at an additional shipping fee. You must include a daytime telephone number for all orders. Occasionally packages are returned to SANHOYA as undeliverable. When the carrier returns an undeliverable package to SANHOYA, please contact SANHOYA to make arrangements for reshipment.
Orders for The United States:
Most Sanhoya.com orders will be processed by Amazon, and shipped directly from Amazon Distribution Center in USA.
Orders for Canada:
Most Sanhoya.com orders will be processed by Amazon, and shipped directly from Amazon Distribution Center in Canada.
Orders for The United Kingdom:
Most Sanhoya.com orders will be processed by Amazon, and shipped directly from Amazon Distribution Center in UK.
Orders for Germany:
Most Sanhoya.com orders will be processed by Amazon, and shipped directly from Amazon Distribution Center in Germany.
When you place an order on the SANHOYA website, you will receive a shipping info email from Amazon. Please check your email address. In addition, you can also check the shipping info through track order.
Products shipped via standard service are normally delivered within 3-5 business days after receiving the order.